Benmashija International F.Z.C, a licensed company in the United Arab Emirates operating under the brand name Benchmark Trading Hub, is committed to ensuring customer satisfaction with every purchase.
1. Reporting Issues
Customers must report any damaged, defective, or incorrect items within 24 hours of receiving the order. Requests submitted beyond this period may not be eligible for review.
2. Eligibility for Replacement or Refund
Approved cases may qualify for a replacement or refund, depending on the situation. Each request will be reviewed and assessed accordingly.
3. Condition of Returned Items
To be eligible for return:
Products must be unused, unopened, and in original packaging
Items must be in the same condition as received
Proof (photos/videos) may be required for verification
4. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund unless damaged or incorrect upon delivery:
Opened or used perfumes and fragrance products
Body sprays and perfume oils that have been used
Products with broken seals not caused by delivery damage
5. Cash on Delivery (COD) Orders
Customers are advised to check the parcel upon delivery
Once the order is accepted and paid, it is considered confirmed
Refunds for COD orders will be processed via agreed alternative methods (e.g., bank transfer)
6. Refund Processing
Refund timelines may vary depending on the payment method and provider
Processing will begin only after approval and/or return verification (if required)
